Frequently Asked Questions
Everything you need to know about VTCOSMETICS products, shipping, and more.
What is the signature ingredient in VTCOSMETICS products?
Most of our products feature our proprietary CICA formula, which combines Centella Asiatica extract with triple hyaluronic acid to soothe, hydrate, and strengthen the skin barrier.
Are VTCOSMETICS products suitable for sensitive skin?
Yes, our formulations are dermatologically tested and specifically designed to be gentle yet effective. We prioritize soothing ingredients like Cica to minimize irritation.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return request.
Are your products cruelty-free?
VTCOSMETICS is committed to ethical beauty standards. We do not conduct animal testing on our products or ingredients.
How can I verify the authenticity of my product?
All genuine VTCOSMETICS products come with a unique hidden tag or QR code on the packaging that can be scanned using our official verification app.